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1. When will the new membership options and fee increases take effect?

These changes are effective Tuesday, Oct. 1, 2019. Current memberships will change upon expiration date, if you are not enrolled in Auto-Renew with Price Lock Promise or your membership is interrupted.

2. What is Auto-Renew with Price Lock Promise? How do I know if I am enrolled in Auto-Renew?

Auto-Renew
with Price Lock Promise automatically renews your annual membership while locking in
the rate you are currently paying as long as the membership is ACTIVE and
UNINTERRUPTED. Contact the Membership Team at membership@parkeronline.org or
303.805.3279 to inquire about your current membership status. 

3. How do I enroll in Annual Auto-Renew with Price Lock Promise?

Complete the
Auto-Renew Form at the front desk at the Recreation Center or Fieldhouse and
the Membership Team will contact you, or you may contact the Membership Team at
membership@parkeronline.org or
303.805.3279 and they can assist you.

4. What does active and uninterrupted membership mean while receiving the Price Lock Promise?

In order to
lock in the fees you currently pay, your annual membership must be continuous and
without disruptions such as a missed payment or a request to change your type
of membership.

5. What happens if my credit card is stolen, expired or I miss a payment and I have the Price Lock Promise?

You will have seven days after the failed payment is received by us to update your credit card information and pay your outstanding balance to ensure your Price Lock Promise.

6. What if I want to change my type of membership?

You will no longer be eligible for the Price Lock Promise and you will be subject to the new fee schedule. All changes to membership types need to be made by September 30 at 5 p.m. to avoid losing the Price Lock Promise.

7. Is the military/police/fire discount changing?

The
military/police/fire discount will be 20%, effective Oct. 1, 2019, which can
be applied to memberships, excluding student membership. 

8. If I want to cancel my membership, do I still have to provide a 30-day notice? Is there still a cancellation penalty?

Yes, you still must provide a 30-day notice to cancel, however, there will no longer be a cancellation penalty applied.

9. Why are my fees increasing?

Our membership fees have not been increased in over a decade and the Department has recently taken a comprehensive approach to assuring long term financial sustainability. During the past 12 years, significant value has been added to memberships through facility enhancements and expansions, technological advancements, conservation/sustainability efforts, expanded youth, adult and senior programming, state-of-the-art equipment and machinery updates, along with the addition of other modernized amenities and spaces. Additionally, operating and maintenance costs have steadily increased over time and while we strive to remain affordable, a rate adjustment is needed to remain financially sustainable.